Refund policy

RETURNS

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, please notify us within 72 hours of receipt. You may return it to us for an exchange or a full refund less any shipping charges. Returns must be delivered to us within 5 days of the date you received the item(s). *Excludes sale items which are final sale.

To be eligible for a return, your item(s) must be unused, in original packaging and in the same condition they were received or may not be eligible for a refund.

To complete your return, we require a receipt of proof of purchase. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at 12345@gaudthecreator.com.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. We will not be responsible for items damaged while opening them. If you need to exchange it for the same item, send us an email at 12344@gaudthecreator.com. We must receive the returned item before a replacement can be sent to you.

SHIPPING

We will provide the shipping address when the return is authorized.

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We cannot be held responsible for items damaged or lost in return shipment, therefore if you are shipping an item over $75, we highly suggest using an insured and trackable shipping service. We don't guarantee that we will receive your returned item.

All packages returned to us, either because of insufficient address or attempted deliveries, will be the responsibility of the customer. If the package is returned to us, the customer will have to repay shipping charges again before we re-ship the package.

We are not responsible for lost product that are being returned by the customer.